What if there is a problem with my order?

As unlikely as that may seem, if there is a problem with your order, please call our Sales team at (800) 503-9180 as soon as possible and provide sales order number or purchase order number.

What if I receive a defective product?

In rare cases, it’s possible that a product has a manufacturing defect or damage. If you believe you’ve received a defective or damaged product, please take pictures of the product and the packaging and contact us at (800) 503-9180, and ask for a Tech Support specialist, or you can complete our online support request form and we’ll respond quickly with an RA (return authorization) number. If we determine the unit failed under warranty within 30 days of purchase, we will cover shipping costs within the U.S. to repair or replace the unit for you.

“No Hassle” Return Policy:

We want you to be completely happy with your purchase from Transcell. If you are not satisfied with any product, you may return it for a refund of the purchase price, an in-house credit, or exchange for another product within a fair amount of time from the shipping date (30 days or so).

Returns must be in the complete and original packaging with all accessories and complete documentation (Owner’s Manual, warranty card, quick start guides etc.), show no signs of wear or use and include a Return Authorization number on the shipping label or be subject to a restocking fee. Products like software, parts and items which are not normally stocked (“Special Orders”, discontinued products, close-outs, used products, etc.) are not returnable.

All returns may be subject to a 15% restocking fee. If you should return your purchase, the cost of shipping will be deducted from your credit or refund.


How To Make A Return:

Since we are all about personal service, please contact our Service team at (800) 503-9180 for an RA number (Return Authorization) that you should write on the shipping label.

Non-returnable Items:

While we maintain the most liberal return policy in the industry, there are certain items that cannot be returned for very specific reasons. These items include:

  • Special orders
  • Software
  • Over-size or over-weight items
  • Parts